Accepted Payment. The Hidden Cave Ranch LLC accepts Paypal, debit or credit cards at time of booking. However, we can't no longer accept debit or credit cards, due to the high processing costs, at check out. Only Venmo @Hidden-Cave, PayPal, US currency or checks.
Check-In time. Between 3:00 PM Central time (Local time) – 4:00 PM Eastern time and 10:00 PM Central time - 11:00 PM Eastern time. We can't accommodate early check-ins. Check-Out time is before 10:30 AM.
Minimum Stay. During the National Holidays, a 2-night minimum is required. For the RVs a 2- nights minimum is required, 3-nights during the National Holidays and Special events.
Children. Children of ages four and older are welcome.
Pets. Pets are not allowed.
Alcohol. It is illegal to bring any alcoholic beverages on to this licensed premises. (KY Revised Statutes 243.020 - 243.240 - 243.250 - 243.280). We offer a variety of beer, wine, Bourbon and liquor. Please drink responsibly.
Non registered guests. For everyone's safety, only registered guests of the Hidden Cave Ranch are permitted on the property unless permission has been obtained by the innkeepers. If you are planning activities that may include non registered guests, please call and ask if we can accommodate you before you make your reservation.
Parking. We have plenty of free parking. Trailer parking is at a separate area. Please call first.
Coolers. We ask that coolers remain outside or in your vehicle. A refrigerator is available to you, should you need to keep something cold.
Smoking. We are a non-smoking facility. We kindly ask you not to smoke or vape anywhere on the property.
Cancellations. Please realize we are a small family owned business and that our policy is to never overbook rooms. Please give us as much advance notice as possible if you have to cancel, so we can re-book your room. If you cancel 21 days (28 days for holidays and special occasions) or more, prior to check in, we will refund your deposit if we are able to re-book your room. There is a $75 cancellation fee. If you cancel within that time frame, your deposit will not be refunded.
Travel Insurance. We recommend that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. Travel protection plans can include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. For your convenience, we offer travel protection through Travelex Insurance Services. For more information on the available plans or to enroll, visit Travelex Insurance Services or contact Travelex Insurance Services at 800-228-9792. The product descriptions provided here are only brief summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. All products listed are underwritten by, Berkshire Hathaway Specialty Insurance Company, NAIC #22276. 11.17 83I
Early Check-Out. If a guest checks out before the scheduled departure date, they are still responsible for the cost of the entire reservation.
Owner's Rights. The Hidden Cave Ranch is privately owned and operated. We reserve the right to refuse service to anyone. We will not be responsible for guest accidents or injury, or loss of money, jewelry, valuables of any kind.
Property Damage. The Hidden Cave Ranch LLC assumes no responsibility for the loss of valuables. We are not responsible for articles left in the rental unit or vehicle.
Liability. Hidden Cave Ranch LLC, it's owners, employees, agents, subsidiaries and affiliates shall not be liable for any loss or damage to any person or property, including but not limited to Guests (or guests of guests), of any nature resulting from any accident or occurrence in or about the Hidden Cave Ranch, the Rental Unit, the building in which the Rental Unit is a part of and the campers, including but not limited to, any and all claims, demands, damages, costs and expenses (including, without limitation, attorneys' fees, judgments, fines and amounts paid or to be paid in settlement) resulting from: (i) the acts or omissions of Guests; (ii) wind, rain, or other elements; (iii) theft, vandalism, fire, acts of terrorism, or acts of God.